1. The website www.kalliopejewelry.com (hereinafter referred to as the "Website" or the "E-shop") constitutes the entry in the online store of the company under the name under the name K. MOURATIDOU & SIA OE with its registered seat in Athens, 17a Perikleous Street – 105 63, with Tax Registration Number 999967528 (Tax Authority of A’ Athinon), telephone numbers 2102716557 and 2130401433, e-mail address [email protected], hereinafter referred to as the “Company”. Through the E-shop, clients can purchase, at a distance (including via telephone), products and more specifically rings, necklaces, bracelets, earrings and pins (hereinafter referred to as the “Products”). These present Terms and Products govern the sale of products to natural or legal persons acting (including any other person acting under their name and on their behalf) for purposes relating to their commercial, business, industrial or professional activities (hereinafter referred to as the “Clients”) and not towards consumers (B2C), i.e. natural persons that act outside the course of their trade, business, craft or profession.
2. Create an Account
2.1 In order to make a purchase through the Website, the Client must register and create a Client Account, by clicking on the field “Create an Account”.
2.2 Accuracy of submitted data: upon registering and opening an Account, you are required to enter the mandatory information (name, surname, company name, tax registration number and competent tax authority, address, e-mail and telephone number) which must be true, accurate, up to date and which you must keep true, accurate, up to date for as long as you maintain an Account with us. The Company obtains access to your data stored in your Client Account for the purposes of the E-shop and the order and purchase procedures. In case in of the information you have provided to us changes, you must notify to us through your Client Account at the E-shop, as well as through the contact form available at the Website.
2.3 The creation of the Client Account is subject to the Company’s approval and it constitutes a prerequisite for the Client to obtain access to the full Product pricelist. The Client is notified for every stage of the process via e-mail.
2.4 Completion of Account creation: if the Account is approved by the Company pursuant to the above or if the Client already has an approved account, the Client clicks on the “log-in” button and fills in the e-mail and password requested to enter the E-shop.
2.5 Account Password Protection:
You must create a secret login password in your Account that you set yourself based on the security rules for password creation as applicable each time. With this password you will be able to access your Account whenever you wish so. This password identifies you and you should always keep it secret and safe. In particular, you bear sole and full liability for protecting the secret password you have created and use to enter your Account. You should absolutely refrain from disclosing the password to third parties in order to prevent any unauthorized access and use.
You bear full and exclusive responsibility for any action (act or omission) taken through your Account. The company disclaims any liability for damages resulting from the use of the Account due to unauthorized access or use of your Account.
2.6 Client liability for any Client Account users: The Client hereby declares and warrants that all natural persons that proceed to opening an Account as well as to using the Client Account have the power to do so and act lawfully under the name and on behalf of the Client. The Client is the sole responsible to select the users of the Account and bears the responsibility to inform them of the terms and obligations regarding the use and access to the Client Account, the access to the Website and the purchases therein pursuant to the present terms, as well as that the Company shall bear no responsibility regarding the use and access to the Client Account and Website and any damage thereof, for which the Client is solely responsible. In any case, the Client shall be the sole responsible to towards any third party and any claims and/or any dispute and/or any request which may arise as a result to the above. The Client acknowledges as valid and binding any act and/or instruction of the Client which is submitted and/or effected through the Client Account. The Company in any case reserves the right to suspend the access or to deactivate the Client Account (including the access credentials) at any time, informing the Client, if the Company has reasonable indications regarding any illegal or unauthorized access to the Client Account (notwithstanding the Client liability pursuant to the above).
2.7 Account deletion: You can delete your Client Account at your own discretion at any time by sending an e-mail at [email protected]
3. How can I place an order and complete a purchase?
3.1 Product selection: In particular, by entering our online store, you can choose the Product you are interested in by checking at the corresponding product category. By clicking on the Product that you are interested in, you can view a photo of the product and its description.
3.2 Add to cart: You can add the Products you choose to your cart by clicking on the corresponding "Add to cart" button. You can see details of your cart content (i.e. Products you have chosen in previous stages to purchase) at any time and to be informed of their cost – Clients are informed of the shipping costs at a later stage of the order process. At the same time, it is possible to modify the content of the cart by deleting part or all of its content or by changing the quantities you have selected. Clients can then select the shipping address.
3.3 Submission of order/proposal to enter into a purchase contract:
After you complete the submission of all necessary information and if you intend to submit a proposal to enter into a purchase contract, you must first read carefully and accept these Terms and Conditions and then continue by clicking the "Place Order " button. In this way, you submit a proposal to the Company for the conclusion of a purchase contract regarding the Products you have selected.
3.4 How is the purchase completed
The purchase contract is concluded as follows:
You will receive an automatic e-mail with the order confirmation and reference number, which is sent to the e-mail address you have provided to us and your purchase will be completed pursuant to your order (conclusion of purchase agreement). In this e-mail you will be informed of the estimated delivery time and the final cost for shipping the Products to the address you have submitted. Furthermore, you will be notified with a new e-mail when the Product is delivered for shipment to the courier company, which will include all necessary information for the Client to track the order (indicatively the tracking number and the estimated delivery date). In case there is any problem with your order we will inform you accordingly by e-mail or by telephone if you have provided your telephone number upon submitting the order.
3.5. Telephone orders: the Client may choose to place its order via the telephone, at store opening hours, to the following numbers: 210-2716557 and 2130401433. In that case, one of the Company’s employees will register the Client’s order and will then send a confirmation e-mail, as per the procedure described in paragraph 3.4 above, including the minimum of 25 Products for the first order, as per paragraph 4.2 below. For placing an order via telephone, the creation of a Client Account is optional.
4. What about product prices?
4.1 Prices of the products listed on the E-shop are in euro and do not include the value added tax (VAT), which is provided (where applicable) at the e-mail confirmation sent to the Client upon placing the order as per paragraph 3.4 above. The listed prices do not include the additional shipping charges that are added and for which we inform you prior to the completion of the order, according to the delivery location as well as the value of the order. The Company reserves the right at any time to change its commercial policy with regard to delivery costs and payment methods, by informing you prior to the conclusion of any purchase from the E-shop.
4.2 There is a minimum quantity of 25 items for Clients placing an order for the first time through the Website. This minimum quantity only applies for the first order of Products and in each of the following orders the Client may purchase any number of items.
5.1. For the purchase of the Products through the E-shop, the Client may choose any of the following payment methods:
5.1.1. by deposit to the Bank Account details provided each time by the Company at the order confirmation e-mail sent to the Client (as per paragraph 3.4 above).
5.1.2. by Paypal upon placing the order through the E-shop
5.2. In any case, the Company reserves the right to change the applicable payment methods and to add or modify the procedures without notice, as you will be informed of the applicable payment methods from their posting on the E-shop and at the latest upon check-out (prior to the submission of your order).
5.3. In case of payment by credit card or by making use of the third-party payment providers’ services, the payment process shall be concluded through the third-party processor that provides all the security guarantees for electronic payments. Each third-party payment processor is the sole responsible for the processing of information and conclusion of the payment. For any problem which might occur at the payment with credit card or by any other electronic payment means, the payment services provider shall be the sole responsible. The Company does not store or process the Clients’ card details. The Company reserves the right to reject the Client’s order or to withdraw from the contract whenever it is ascertained or there is a likelihood that there is any problem is relation to the credit card details or the use of electronic payment services. The Client is fully and solely responsible for the correct insertion and completion to the payment system of all information necessary for the payment. The above also apply when the payment is effected through other providers or electronic payment services offered by banking institutions, in which case the Client is subject to the terms and conditions applicable to such providers and the respective services.
5.4. It is hereby designated that any costs arising from the bank transfers shall be borne by the Client and the amount due must be paid to the Company in full.
6. Product delivery
6.1. The delivery of the Products which the Client purchases through the E-shop shall be effected pursuant to the specific Shipping Terms, which the Client declares, through the acceptance of these present terms, to have read and accepted.
6.2. The Company reserves the right to change its shipping policy at any time, by posting a relevant notification to the E-shop before the conclusion of any purchase agreement and only for future agreements.
6.3. The Company cannot guarantee the due and proper delivery of the Products to the Client, when the delivery is conducted by a courier company (in which case there might be a difference in the shipping timeframes), in which case it is subject to the courier delivery schedule. The Company shall not be liable for any additional costs which may be unilaterally imposed by the courier (the Client may bear any cost for storage by the courier for not taking possession of the Product pursuant to the agreed timeframes).
6.4. In case the Products must be delivered on or before or after a certain date, the Client must declare this at the point of submitting the order. However, the Company in no manner guarantees that the Product will be delivered within the above timeframe and it shall notify the Client via e-mail at the Order Confirmation or via phone, after having taken into account the delivery schedule as per the above.
7. Returns Policy and Company liability for Products with actual defects or lack of agreed properties
7.1. The Company, subject to any other specific provision in these Terms and Conditions does not accept the return of any Products and does not refund any amounts paid.
7.2. The Company bears the responsibility to fulfil the sale as stated in the Civil Code and the more specifically specified in this contract and in the Law on Distance Contracts. It is not responsible for direct, indirect, special, incidental, consequential damages of the buyer or for loss of profit or damage to the reputation, clientele or esteem of the buyer, or the cost of providing substitute products and services arising from or are related to the purchase or sale contracts established in this E-shop or from the use, or inability to use or operate, or failures of this Website. The Company does not guarantee that the pages, services, options, contents, prices, descriptions and availability of the products will be provided without interruption and without errors.
7.3. The company will exercise due care to ensure that the photos of the products displayed on the E-shop and any videos posted on the E-shop reflect as much as possible the true state of the products. In any case, however, you agree that the products displayed in the photos and videos may deviate from the actual status, format, size, colour, and overall image of the products sold at the E-shop. The company is not liable in case of deviation of the product's photographic imagery or its image display in video from its true image.
7.4. The Company makes all reasonable efforts to deliver to you the product you have ordered, which will bear the agreed properties and without any defects in accordance with Article 534 of the Civil Code. However, in the rare case that you receive a product with defects or if any other problem arises, you should immediately contact the company as follows, namely at [email protected] or by phone at 2130401433.
In case of a defective Product or the lack of agreed property, the Client after contacting the Company as per the above, must send to the Company via the e-mail [email protected] a picture of the Product for identification and then return the Product within five (5) days from the date the Client took possession of the Product and the costs for delivery will be borne by the Company. After examining the Product and the ascertainment of a defect, the Company shall repair the Product (as the case may be) at its own cost.
7.5. In case the Client wishes to adjust the Product, the Client shall bear the costs to deliver the Product to the Company (for adjustment), as well as the costs for the delivery of the adjusted Product from the Company to the Client.
8. Intellectual and Industrial Property rights
8.1. Intellectual property rights regarding the software as well as the content of the Website belong either to the Company or to the legitimate beneficiaries and are protected by applicable intellectual property law. The Client holds no license or consent to use, in any way, the trademarks appearing on the E-shop or the trademarks owned by the Company or third parties (producers / suppliers / manufacturers / dealers of the Products that the company sells). In addition, all trade names appearing on the E-shop are properly subject to legal protection.
8.2. The appearance and display of the content of E-shop is not understood as a transfer and / or granting of a license and / or the right to use it. You can save, print and display the available content for personal use only. It is prohibited to publish, manage, sell, distribute, totally or partially copy, transfer, process, store, republish, modify or reproduce otherwise, make copies in any form or other exploitation of the E-shop or any part of the content or copies of the content that appears on the E-shop for any commercial purpose, without the written consent of the Company. It is also not allowed to modify, translate, decompile, reconstruct or create derivative works by using any software or accompanying documentation offered by the company or its licensors.
9. Applicable Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of Greece. You agree by accepting these Terms and Conditions to be subject to the exclusive jurisdiction of the courts of the City of Athens in Greece.
10. Other terms
10.1. We reserve the right:
b) renew or upgrade or restrict part or all of our E-shop content and products
c) renew or upgrade part or all of the external interface, structure or configuration of the E-shop as well as its technical specifications as well as
d) restrict access to part or all of the E-shop.
e) The Company also reserves the right at any time, unjustifiably and without prior notice to the guest of the Website to cancel, suspend, suspend permanently or temporarily or terminate its operation.
f) It is underlined that the Company reserves the right to modify the products offered for sale, permanently or temporarily cease the selling of products (some or all) of specific or all suppliers without prior notice to the user.
g) change the way the E-shop functions and the charges, as well as
h) to post offers for a certain period of time and / or until stocks run out, to make regular or special discounts, to conduct contests, and so on.
10.2. In the event that any term of the contract is found to be abusive or invalid, it shall not invalidate any other terms of the agreement, which remain valid and bind the parties. If any part of these Terms and Conditions is found invalid, void or unenforceable (including any provision in which we exclude our liability towards you), the enforceability of any other part of the Terms and Conditions shall not be affected - all other conditions will remain fully in force.
10.3. Any delay in the exercise of part or all of the rights by the parties under these terms does not entail weakening or waiver of the right in question, which may be exercised at any time at a later stage and according to the reasonable judgment of the holder of the right.
10.4. The headings in the form of a question contained in these Terms and Conditions are only given for reference purposes and will not affect their meaning or interpretation.